You can download Whatsapp Business for companies, organizations and activities, to chat with customers and advertise.
Starting today, you can download and install the Whatsapp Business application on your smartphone, a special version of Whatsapp dedicated to companies, companies, shops, associations and groups of all kinds.
Whatsapp Business works just like normal Whatsapp, it’s free , only that the account, which must always be linked to a cell phone number, is dedicated to the communications of companies, organizations, shops and companies.
The main difference between normal Whatsapp and the Business application is in the profile tab: while the personal one contains only Name, status and photography, that of the Business account becomes a real business card, with all the useful information to be recognized and found by the customers: name, logo, photo, description, opening and closing times, website, email address etc.
Whatsapp Business can be downloaded for free only for Android smartphones (the iPhone version is coming and I will update this row as soon as available).
For those who want to try it immediately it is important to note that it can not be used if the phone is already installed normal Whatsapp and you want to use the same number.
This is because even Whatsapp Business must be linked to a telephone number.
To use Whatsapp and Whatsapp Business on your smartphone, there are two alternatives, or you can use a dual-sim phone with two numbers, or you can activate a Business account using a fixed phone number .
If you choose to use Whatsapp Business with the same account as the normal Whatsapp, you can, when you first start, transfer all data from the Whatsapp account to the Business so as not to lose the history of previous chats.
This migration from Whatsapp to Whatsapp Business , however, is not reversible and you cannot return to normal Whatsapp from Whatsapp Business.
To configure the Whatsapp Business account on the new application installed you have to press the button of the three dots at the top right, access the settings and then press on Activity Settings .
You can then fill out the Profile and write the name, description, business category, opening hours, website, email address, store address (if any) and then save the card.
In the settings of Whatsapp Business it is also possible to configure personalized automatic replies , then a message to send in case we are absent and a welcome message.
The absence message is sent when you set the status not available on the chat and if we are not online.
The welcome message is automatically sent to those who contact us the first time or two weeks after the last conversation.
For everything else, Whatsapp Business is the same as normal Whatsapp: you can send messages to individuals, participate in groups, send the same message to many people , make phone calls and video calls, send files, photos and documents of all kinds and even use Whatsapp Web .
The purpose of Whatsapp Business, therefore, is to provide a communication tool for companies that is different from that of a person, representing an entity or an organization, for communication, support and even advertising purposes.
Unfortunately, WhatsApp Business can only be used on a telephone and can not therefore be shared among members, colleagues or employees of a company, making the application much more limited than Telegram, which instead allows shared corporate accounts.